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Current Openings
Job Code 3866
Position Customer Support Specialist
Job Location North Delhi
Qualfication Graduated
Experience 1.5yrs+
Skills As per JD mentioned below Job | Customer Support Specialist | 05 days/week | Location: Pitampura, Delhi | Salary: 20K to 40K PM
Responsibility As per JD mentioned below.
Salary Range 20K - 40K
No. Of Vacancies 03

Description

Position: Customer Support Specialist - WFH (03 Months Contract)
 
Education: Atleast Graduated
 
Experience: 1.5yrs – 6 yrs
 
Industry Type: Fintech/Software
 
Functional Area: Customer Support
 
Job Location: New Delhi (currently Work From Home)
 
No. of working days: 05 days per week
 
Desired Candidate Skills: 
- Experience of working with US-based Customers. 
- Have worked on emails and chats.
- Open to work in Night/Rotational Shifts.
- Preferable if they can join immediately.
- Good Communication Skills
- Preferably No Major Gaps in Career
- Strong knowledge of customer service software and development tools such as Zendesk, Jira, and Slack.

Job Description: 

Role
The CX specialist will serve as a voice for the customers by helping our product and tech team design user-centered features and create a seamless user experience.

Responsibilities:
- Responding to customer inbounds via email and chat in a timebound manner.
- Scheduling and participating in phone calls with customers
- Providing product feedback to the management team
- Troubleshoot user problems
- Document technical issues and deviations from specifications
- Collaborate with the engineering and product management teams to help reproduce and resolve technical issues
- Helping inform our product roadmap and customer experience based on your customer interactions.

Shift Timings: 8:30 PM – 5:30 AM / Rotational Shift

Age Limit: 45 yrs

Salary Offerings: 20K to 40K PM

Gender Preference: Male or Female both are welcome


Interested candidates please send your resume and photograph at css.pp@infinityjobs.in

 

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Services Overview
Infinity Group has a dedicated team of professionals whose focus lies entirely on executive search assignments. This team focuses primarily on search and selection of middle and senior management leadership & functional level searches upto CEO level, based on the specific needs of each client.
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