Current Openings
Job Code 3525
Position Tech. Support Executive
Job Location Noida & Grgn
Qualfication Graduate in any decipline
Experience 1.5yrs+
Skills As per the JD mentioned below.
Responsibility As per the JD mentioned below.
Salary Range 2.0L - 2.8L
No. Of Vacancies 35


Description

 

Designation : Technical Support Exe.
(IBM - IT Inbound Process)
Location :
                     NOIDA & GURGAON
No Of Positions : 35 Salary Offerings : 2Lac to 2.76L + Monthly Incentives + CAB Facility
Reports to : TBA Shift Timing : As per the Company norms
   
Broad Responsibilities/
Major Deliverables:  
• Provide technical telephone assistance to geographically dispersed clients of IBM GSA that may use a wide variety of systems applications.
• Responsible to ensure that all the queries for the customers across the globe regarding any of the products for LotusLive is answered and any issue pertaining to them is resolved either by them or by engaging L2 support as and when required. 
   
Qualifications: Essential : Bachelor's Degree or equivalent (10+2+3)  
Desirable : Graduation preferable in IT stream
*Special Comments :
• • B.E. / B. Tech. / MCA can be hired, up to a max limit of 30% hiring, Special Training (if Any) - Advanced Computer skills-Computer diploma (6 months +)**
-Good knowledge of basic networking  skills
-Good knowledge of operating Systems
• ** Not mandatory for Candidates with Tech. Qualifications like BCA, BIT, MCA, B.E., B. Tech. etc, Desirable : Computer diploma (12 months +)/Comp TIA A A+ or NET/ CISCO CCNA certified
   
Experience: Essential - Exposure to BPO Industry. At least 18 months of Contact Centre experience
Desirabe - 6+ months of Help Desk experience
   
Domain Specific Skillsets • Excellent Communication skills (Verbal & written)
• Good Comprehension & Listening abilities (Oral comprehension, Oral expression)
• Troubleshooting analysis
• Critical thinking
• Strong Logical / Analytical skills
• Strong customer service orientation
• Ability to multi-task• Eye for details
Knowledge • English Language including meaning and spelling of words, rules of composition and grammar
• Proficiency with Computers
• Good knowledge of operating systems and basic networking skills 
Attributes • Ability to handle pressure situations,
• Resilience & Flexibility,
• Learning and knowledge enhancement,
• Drive & Persistence,
• Interpersonal Skills and Teamwork
• Willing to work in Shifts
   
Ops Assessor Ops Round: Sachin Bhatia / Nikhil Kapil
* Please note as per the hiring process interviews would need to be done by the immediate supervisor and the immediate upline manager.

 

 



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